Frequently asked questions

Search for your dates, open a property, and continue to checkout. After you submit guest details, you can either pay online or choose an offline payment method.

Online payment is supported via the payment flow page. Offline options include pay at property, bank transfer, UPI, cash, and card on arrival (depending on what you enable).

For online payment bookings, confirmation is typically after payment is successful. For offline bookings, confirmation can be immediate (pay later) or can remain pending until payment is verified—this is configurable.

Use the Manage Booking page. Enter your booking reference and the email/phone you used during checkout. You will see booking summary, payment status, and next-step actions.

Yes. Offline bookings show a due date (if enabled). If payment is not completed by the due date, the booking may expire based on policy.

Yes. Policies will be published as dedicated pages (Terms, Privacy, Cancellation, and Payment). Until then, please contact us for the latest policy details.

Date changes depend on availability and policy. Please contact support with your booking reference. In later iterations, a self-serve modification flow can be added.

Check-in and check-out times are shown on the property page. If you need early check-in or late check-out, request it in the booking notes or contact us.

We only collect information needed to manage bookings and provide support. Admin credentials are stored using password hashing. A full privacy policy will be provided in the policy section.

Use the contact form or reach us via the phone/email listed in the footer. Please include your booking reference to help us respond faster.